AI Disclosure
Transparency about the use of artificial intelligence at Mexican Travel VIP.
AI Disclosure
Our commitment to transparency
At Mexican Travel VIP, we use artificial intelligence (AI) tools to enhance our services and improve the customer experience. This disclosure explains how and where AI is used in our operations.
How we use AI
Customer assistance: We may use AI assistants to handle initial inquiries via WhatsApp or other communication channels. These assistants are designed to provide information about resorts, pricing, and availability. A human agent is always available for complex inquiries or to finalize reservations.
Website content: Some descriptive content on our website may be generated or assisted by AI, including resort and destination descriptions. All information is reviewed and verified by our team before publication.
Personalized recommendations: We may use AI to suggest resorts and destinations based on your expressed preferences.
What AI does not do
- AI does not make pricing or availability decisions — these are determined directly with resorts and vacation clubs.
- AI does not process payments or have access to financial information.
- AI does not replace human attention — you can always request to speak with an agent.
Your rights
You have the right to know when you are interacting with an AI system. If at any time you wish to speak directly with a human agent, you may request this through any of our contact channels.
Regulatory framework
This disclosure is issued in compliance with international best practices for AI transparency, Mexico’s Federal Consumer Protection Law (PROFECO), and applicable consumer protection standards for US and Canadian customers.
Contact
For questions about our use of AI: hola@mexicantravelvip.com.mx
Last updated: April 2026